Building customer relationships through social media

Building customer relationships through social media

Social media is a great way to connect with your customers and develop a loyal following. Here are three ways to leverage social media to build meaningful relationships: Focus on the customer, not the saleSteer away from sales pitches and focus on delivering information which is interesting and relevant to the customer. This may mean…

Ending employment

Ending employment

Most businesses from time to time will need to dismiss a staff member. Employers must ensure they follow the correct procedures to ensure dismissal is not considered harsh, unjust or unreasonable. Small business employers (with fewer than 15 employees) must follow the Small Business Fair Dismissal Code to protect against unfair dismissal claims. Small business…

Boost employee engagement

Boost employee engagement

Employee engagement is more vital than ever before to a business’s success and competitive advantage. Workers who are not motivated to work convey a bad impression to customers and are more likely to make mistakes. Employees who are engaged significantly outperform those who are not engaged. Employees are no longer spending their careers working at…

Personal insolvency agreements

Personal insolvency agreements

Individuals with high debts can see bankruptcy as a solution to their problems. However, being declared bankrupt has some serious long-term consequences and should be seen as a last resort. A personal insolvency agreement (PIA) is a formal way to deal with unmanageable debt without having to declare bankruptcy. It provides a flexible way for…

Email etiquette tips

Email etiquette tips

The way an email is composed can say a lot about a business’s professionalism and image. Despite emails being a main medium of contact, many still don’t understand the importance of email etiquette. Netiquette is a term used to describe the correct etiquette when composing business emails. Sending a poorly written email to a client…

SuperStream checklist

SuperStream checklist

All businesses should now be SuperStream compliant. SuperStream is a standard for processing superannuation data and payments electronically. Employers must pay employee super contributions electronically (EFT or BPAY) and send the associated data electronically under SuperStream. SuperStream ensures the data is in a standard format so it can be transmitted consistently across the super system…

ATO targeting online selling and ride sourcing

ATO targeting online selling and ride-sourcing

The Australian Tax Office is collecting data from financial institutions and online selling sites as part of their data matching programs for credit and debit cards, online selling and ride-sourcing. The data will include: the total amount of credit and debit card payments businesses received online sellers who have sold at least $12,000 worth of…

Building your dream team

Building your dream team

Attracting and hiring the right people is often a trial and error process. Although finding the right employees can be tricky at times, there are some ways to ensure you build the kind of team that will improve your business. Here are three ways to build your dream team: Create a vision Envision your ideal…

2017 Business Resolutions

The start of the New Year is generally a time to reflect on the previous year’s achievements and challenges and work towards setting new goals. The New Year can offer business owners a powerful motivation for business growth. Whether you want to expand your business or increase your network; goal-setting plays a critical role in…

Overview of the transfer balance cap

Overview of the transfer balance cap

The transfer balance cap was introduced as part of the reforms to superannuation in the 2016 Federal Budget and will commence on 1 July 2017. The cap applies to the total amount of super that has been transferred into the retirement phase. The cap will start at $1.6 million, and will be indexed periodically in…