In a perfect world, every customer your business works with will be pleased with how the transaction went and will want to return to you for future business. In reality, this isn’t always the case. It is human nature that people make mistakes and there will always be circumstances outside of your control that can…
Customer service should be a key priority of any business. To attract new customers and to keep current customers coming back, there are certain strategies you can employ. Consider the following: Always be available It’s important that customers feel like a priority, like when they need help or assistance that they will get it, without…
Focus requires control. Control of distractions, thoughts and, most importantly, your time. Consider the following tips to improve your focus and concentration in your workday: Tune out distractionsIdentify your biggest distractions and plan to minimise or eliminate them while you are working on a task. This may include closing your emails, hiding your phone and…
All businesses, at one stage or another, will have to go through significant change. Change is necessary for growth but accepting the need for change can be difficult for some. Change can arise in various ways, i.e., struggling to find quality employees, a demand to change direction, targeting a new target market and so on.…
When looking to establish or improve your business saving money is a smart strategy, but trying to cut certain corners can also be a downfall. There are certain areas you should invest in and perfect, those being: An accountant Hiring an accountant means one extra expense, which is why many business owners are tempted to…
Healthy workplaces boast many benefits – from higher morale to increased productivity and happier workers, it certainly pays to invest in promoting a healthy workplace. Here are four simple ways to create a healthy work environment in your business: Encourage work-life balance Thoroughly analyse your business’ culture – are staff expected to work overtime or…
Recommendations from friends and family are more likely to attract new customers to your business than traditional advertising. However, word-of-mouth marketing is not something that can be generated; it has to occur organically. Here are three ways to drive word-of-mouth marketing: Exceed expectations Give your customers something to talk about by going above and beyond…
Happy employees are productive employees. Employee satisfaction directly correlates with employee engagement, retention and ultimately a better bottom line. Here are three ways to create a happy work environment in your business: Show you care Daily interactions, such as conversations and exchanges can significantly improve an employee’s happiness. Getting to know your staff on a…
Trust is a considerable part of any relationship, but particularly business relationships. The ability to develop and nurture trusting relationships with your employees and potential business partners is the key to building success. Consider the following factors that heavily influence trust. Honesty If you want to build trust, the most important thing is to be…
There is an art to compromising in a manner that will leave you happy with the result but also respected by those you are compromising with. Examine the advice below for compromising effectively as a leader: Remain professional It is essential to express yourself clearly and assertively. You should maintain a professional voice and tone,…