Building rapport with customers

Building rapport with customers

Building rapport is a necessity in forming strong, healthy relationships. This is no different from the relationships you develop with your customers. Customers need to trust you to do business with you. Establishing rapport from early on is one of the best ways to build this trust and confidence. Consider the following tips to build…

Boosting employee engagement

Boosting employee engagement

Ensuring employees are engaged and committed to their work will ensure they are making a valuable and profitable contribution to the business. While daily tasks will vary based on the type of business and industry, there are universal strategies employers and managers can implement to ensure employees are optimally engaged in their work from day…

Is your company culture hit or miss

Is your company culture hit or miss?

Once upon a time, people found a job and stayed in it for their working lifetime. In many cases, it was unheard of to change career or to go back to study. However, nowadays, with online studying and such a great emphasis on mental health and overall well being, gone are the days where individuals…

The importance of employee recognition

The importance of employee recognition

Recognising the efforts and hard work of staff not only encourages them to work hard, it also indirectly increases business profits. Consider the following: Promotes positive morale When employers recognise and express gratitude for the work their staff contribute to the business each day, the overall morale of the office is going to be more…

Improving role clarity

Improving role clarity

In today’s business landscape, many businesses are evolving to keep up with modern day demands. This is resulting in an environment where job roles and responsibilities are ever-changing. Many businesses assume employees will embrace these changes and new expectations, however, if staff are not consulted properly before changes to a role it can have a…

Motivating your staff

Motivating your staff

The ability to motivate your staff should be a key priority for all employers. Understanding people and what motivates them can see your business thrive. Consider the following tips for motivating your staff: Recognise a job well done There is no reason not to take time to appreciate and thank employees for a job well…

Public speaking tips

Public speaking tips

Public speaking is a common fear but also an unavoidable one. Chances are, if you work in a business environment you will be required to talk in public at some stage in your career. Whether you need to talk in public for a presentation, meeting or seminar, here are three tips to help your calm…

Boosting employee retention

Boosting employee retention

Even though employee turnover is an inevitable part of running a small business, the costs of recruiting and training new staff can be hefty. The benefits of retaining your most valued workers far exceed the reduced turnover costs. Higher retention levels can lead to a more knowledgeable workforce, better employee morale and improved levels of…

Workplace bullying

Workplace bullying

Many employees spend just as much time with their colleagues as they do with their loved ones. Creating a harmonious workspace is therefore extremely important. Workplace bullying or harassment occurs when unreasonable, repeated behaviour is directed at a staff member; either by a person in a position of power such as a manager or employer,…

Interview tips for any industry

Interview tips for any industry

Interviews can be daunting and nerve-racking. You may be perfect for a specific role but unable to land a job because your interview skills aren’t that great. Consider the following to make a lasting, positive impact on the interviewer: Adequately prepared Being prepared is quite an obvious tip, but so many interviewees don’t understand what…